Dear Generator Forum,
Here is a message to the Better Business Bureau from a Generac installer. For me, this says it all.
===========================begin message========
Kenneth S
★★★★★
★★★★★
04/19/2020
I have recently ordered and installed over 50 Generac generators and have had shipping issues and then functional generator issues that should be covered under the warranty.
I would suggest if you are a large dealer and care about your customers that you put your two cents in to Generac to solve this or stop selling Generac. The following is what I sent to Generac: I have ordered and installed over 50 generac generators since 2007 for individual customers. I have had mixed results with these units due to failures, especially at or soon after install. Why should any generator owner need to pay anything more for a new generator that doesn't run correctly due to Generacs faulty quality of the product? I will stop suggesting your product to customers and should join in with some sort of class action legal means to your lack of service to your products.
==========end of message==========
So, now I know. It's the company, not the installers. I have a local HVAC contractor that does all my HVAC work and I trust them. They say that they install and maintain Generac standby generators. I'd have to have a maintenance contract. Cost is $290 per visit for one, maybe two visits a year. They say they can get parts, etc. But if Generac refuses to pay them for warranty work, it simply doesn't matter what contracts I've got. It wouldn't matter how responsive, honest, or reliable they are. They are not going to work for free. They would tell me to take it up with Generac. When a company's own dealers/installers volunteer to join a class action suit against them, that tells me all I need to know.
BTW, I've been looking for a reliable standby generator for years and years. I have come to the sad conclusion that for a residential homeowner, no such thing exists. I personally believe that you would have to buy a commercial unit, with a multi thousand dollar emergency service contract, like hospitals have, if you absolutely had to have peace of mind for your home.
In the meantime, I have poked along for 24 years, ever since Hurricane Fran, with a Coleman Powermate 5000 Maxa ER portable generator. But now I'm getting old. The day will come when I simply won't be able to roll it out and connect it. I would have to watch as the lower level to my house flooded.
Tom
Here is a message to the Better Business Bureau from a Generac installer. For me, this says it all.
===========================begin message========
Kenneth S
★★★★★
★★★★★
04/19/2020
I have recently ordered and installed over 50 Generac generators and have had shipping issues and then functional generator issues that should be covered under the warranty.
I would suggest if you are a large dealer and care about your customers that you put your two cents in to Generac to solve this or stop selling Generac. The following is what I sent to Generac: I have ordered and installed over 50 generac generators since 2007 for individual customers. I have had mixed results with these units due to failures, especially at or soon after install. Why should any generator owner need to pay anything more for a new generator that doesn't run correctly due to Generacs faulty quality of the product? I will stop suggesting your product to customers and should join in with some sort of class action legal means to your lack of service to your products.
==========end of message==========
So, now I know. It's the company, not the installers. I have a local HVAC contractor that does all my HVAC work and I trust them. They say that they install and maintain Generac standby generators. I'd have to have a maintenance contract. Cost is $290 per visit for one, maybe two visits a year. They say they can get parts, etc. But if Generac refuses to pay them for warranty work, it simply doesn't matter what contracts I've got. It wouldn't matter how responsive, honest, or reliable they are. They are not going to work for free. They would tell me to take it up with Generac. When a company's own dealers/installers volunteer to join a class action suit against them, that tells me all I need to know.
BTW, I've been looking for a reliable standby generator for years and years. I have come to the sad conclusion that for a residential homeowner, no such thing exists. I personally believe that you would have to buy a commercial unit, with a multi thousand dollar emergency service contract, like hospitals have, if you absolutely had to have peace of mind for your home.
In the meantime, I have poked along for 24 years, ever since Hurricane Fran, with a Coleman Powermate 5000 Maxa ER portable generator. But now I'm getting old. The day will come when I simply won't be able to roll it out and connect it. I would have to watch as the lower level to my house flooded.
Tom
