plain and simple "SEND IT BACK!"Another strange request for knowledge , Yesterday i received my new EU 22i however unfortunately when i opened the box which showed absolutely no external sign of damage the inner packing box on top of the generator and the generator itself were both damaged . The generator case was distorted and a captive screw on the rear of the handle had snapped and so had another on the top left of the rear pane . I would have said the generator was dropped and landed upside down but as it shows absolutely no marks or any signs of anything coming into contact with it , i would think it would have been protected by the packaging however with no damage what so ever on the outer packaging and the same number stuck on the packaging label and the Generator it would indicate its the original box , cant se how its possible but but somehow this machine has certainly suffered a hard blow to the top rear area that didn't leave any marks
The seller offered to send another or new side panels for me to replace . The item was expensive and i don't like the idea of having to do all that work on a brand new product however i urgently need it would work in its current condition as its basically cosmetic . I would like to know what is involved in changing outer covers and if it is a simple straight forward job .
not your problem... it is the seller and shippers problem...
and yes file a damage claim with the shipper.
it could to have been dropped and not show damage on the outside.
i would not trust a dropped gen set...
way too many things can get bent inside due to inertia.
so exactly who was the seller??
I hope it was a honda dealer and not a 3rd party.