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I'm not sure what bothers me more, the problem with a generator I bought last July (the Champion 2000w inverter), or the fact that I cannot get any help, or even acknowledgement from Champion.
The generator worked fine the first 4 months, even when I used it in a Colorado snowstorm (12" and 0degF. But when I returned to Minnesota, I started having problems. While running it one evening I noticed it working extra hard, bogging down, and smoking like it's burning oil (I had just turned on the 1,000 watt microwave. It was late so I turned off the microwave and it ran ok overnight. The next time up to my hunting trailer (in January), the problem was worse and the generator shut off with a failure indicator (not low oil). I restarted it and had the same result, even with no load on it. I went to a hotel that night, and the next day I called Champion when I was put into their phone answering menu for 45 minutes. [Periodically being told how important their customers are to them]. I gave up, packed up and went home.
Then at home, after it had warmed up (i.e.Feb.) I changed the oil. The old oil was completely black. But it was fine before the problems started, although it did seem to use up oil rather quickly - even when it was new. I checked the spark plug, it was fouled, I replaced it. I got the generator started, but it wouldn't stay on with anything plugged in. I thought maybe a carb problem, I added some SeaFoam and let it run with nothing plugged in. It ran about an hour (running rough), then quit. I checked oil and plug. The oil was black and the plug was fouled. It had only run for about an hour.
I called Champion again, and again spend 45 minutes on hold by the answering phone menu system. I went to their website and submitted an email. No response after 1 week. I sent another email - yaa, after 3 days I got a response asking for more detail. I responded, that was over a week ago and I've not heard anything since.
The symptoms seem to indicate, at least to me, a problem with the engine. Does anyone have any suggestions?
I'd like to get this working since I use the generator power my CPAP at my place in the woods, and also to power my electric blanket.
Could running it in the cold (sub-zero F) have caused a problem with the engine? oil seals?
Thanks, in advance, for any thoughts and suggestions.
Dave
The generator worked fine the first 4 months, even when I used it in a Colorado snowstorm (12" and 0degF. But when I returned to Minnesota, I started having problems. While running it one evening I noticed it working extra hard, bogging down, and smoking like it's burning oil (I had just turned on the 1,000 watt microwave. It was late so I turned off the microwave and it ran ok overnight. The next time up to my hunting trailer (in January), the problem was worse and the generator shut off with a failure indicator (not low oil). I restarted it and had the same result, even with no load on it. I went to a hotel that night, and the next day I called Champion when I was put into their phone answering menu for 45 minutes. [Periodically being told how important their customers are to them]. I gave up, packed up and went home.
Then at home, after it had warmed up (i.e.Feb.) I changed the oil. The old oil was completely black. But it was fine before the problems started, although it did seem to use up oil rather quickly - even when it was new. I checked the spark plug, it was fouled, I replaced it. I got the generator started, but it wouldn't stay on with anything plugged in. I thought maybe a carb problem, I added some SeaFoam and let it run with nothing plugged in. It ran about an hour (running rough), then quit. I checked oil and plug. The oil was black and the plug was fouled. It had only run for about an hour.
I called Champion again, and again spend 45 minutes on hold by the answering phone menu system. I went to their website and submitted an email. No response after 1 week. I sent another email - yaa, after 3 days I got a response asking for more detail. I responded, that was over a week ago and I've not heard anything since.
The symptoms seem to indicate, at least to me, a problem with the engine. Does anyone have any suggestions?
I'd like to get this working since I use the generator power my CPAP at my place in the woods, and also to power my electric blanket.
Could running it in the cold (sub-zero F) have caused a problem with the engine? oil seals?
Thanks, in advance, for any thoughts and suggestions.
Dave