Join Date: Sep 2018
Location: Cape Elizabeth, Maine
Mentioned: 2 Post(s)
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I have several neighbors who own standby Generacs and they have generally been happy with them, but these folks actually MAINTAIN them regularly. I have other acquaintances who have not taken such good care of them and have had breakdowns, and then had long waits for parts. I think it's really important to have a trustworthy servicing dealer to have a good, lasting experience with them.
I personally own a small Generac Series 3500XL Model 09441-5 which is now over 20 years old, purchased for the ice storm of 1998. It worked fine until the wind storm of 2017 and when I fired it up, it broke the intake valve keeper, and when I replaced that with one borrowed from my Honda snowblower, it then broke the valve stem itself. I had to scrounge aftermarket parts, since they were not available from Generac. I purchased a larger PowerMate, since it was the only genset available that day, and it has been working happily for 50+ hours now through a couple of major outages. The Generac is on the bench, just in case, but I probably would not purchase another one. I have an Onan at our island cottage that runs 100+ hours a summer, and would probably look that way in the future based on my experience.